It’s Alive! Bolt Is Launching in Its First Building

Going live is no small feat. It’s the milestone that keeps you moving when your “company” is still just a slide deck and a stubborn belief that internet service could be better.

The countdown is officially in the single digits before Bolt goes live in its very first building, and we want to share why we’re so darn excited.

Building a company from the ground up gave us the opportunity to make every decision with intention. Whenever we reached a crossroads, we could ask one simple question: What is best for our customers?

That question shaped everything: from clear invoices and an intuitive customer portal to responsive support and well-priced plans. It also gave us the chance to sprinkle a little joy into an industry that can feel pretty emotionless.

Let’s face it: internet service is a utility. You want it to work, and ideally, you never have to think about it. But what if your internet provider also made everything surrounding the service simple - from signing up and managing your account to getting help when you need it?

Ultimately, we set out to build the internet service provider we would create if someone handed us a blank sheet of paper - the one we would want to use ourselves.

What You Can Expect from Day One

It took countless decisions, conversations, tests and refinements to get here, but we’re proud of where we landed. From the beginning, Bolt customers can expect:

• Invoices that are actually clear
• A customer portal that makes it easy to manage your account without picking up the phone
• Help available 24/7, with human support when needed
• Straightforward, plainly priced plans - with no promotional-rate surprises

Built to Keep Getting Better

We’ve done our best to think through every detail so our customers don’t have to. Still, we know we’ll learn even more once Bolt is in the hands of real customers.

When something needs attention, our commitment is to address it quickly, transparently and with our customers’ best interests in mind. Our first customers will have a front-row seat as Bolt continues to evolve, and their feedback will help us build an even better internet service than we originally imagined.

A launch isn’t the finish line. It’s day one.

We’re Open to Your Ideas

We’re big believers in listening - to our customers and to anyone who thinks internet service could be better.

What do you wish your current provider did differently? Would you make it easy to put your internet on Vacation Mode while you’re away? Add a speed boost at the touch of a button for gaming night? Reward long-term customers by making prices go down instead of up?

Send your ideas to hello@boltinternet.ca. We have a brilliant team that can build functionality in all sorts of clever ways - and we’re just getting started.

Want to know when Bolt lights up where you live? Visit boltinternet.ca and we’ll let you know when we’re coming to your building.

Building by building. Joy at the speed of light.