What should you look for in an internet service provider?
Coverage
Start with what's available at your address. Coverage can vary by city, neighbourhood and even building, and the same provider may offer different technology and speeds in different locations.
Technology
Look at how the internet reaches your home. Fibre-to-the-home generally offers faster, more symmetrical speeds, lower latency and greater capacity than coaxial cable.
Plans and pricing
Compare the speeds offered, the regular monthly price and what's included. Watch for promotional pricing, equipment charges, installation costs, data limits and other fees that could affect your actual bill.
Performance and reliability
Advertised speed is only part of the experience. Consider upload speeds, latency, consistency during busy periods and how the provider communicates and resolves outages.
Flexibility
Find out whether you can easily change plans, pause or cancel your service. Look for clear terms, month-to-month options and no unnecessary restrictions or penalties.
Customer experience
Make sure help is available through the channels you prefer, whether that's chat, phone, text or email. A simple online portal should also let you manage your account, billing and service without contacting support.
Where Bolt fits
Bolt is launching in Western Canada with fast, symmetrical fibre powered by the Kurnl network. Its "Try Before You Buy" approach uses your first month to learn how you use the internet, then recommends the plan that best fits, so you're not left guessing or paying for more than you need.
Plans come with clear pricing, no contracts and support by chat, email or phone. Customers can also unlock loyalty perks over time, including Vacation Mode and Speed-on-Demand.
