In this article you will learn: how to use your online Bolt account and find the information you need.
Your Bolt account gives you one place to manage your internet service, billing, payments, usage and support.
When signing in, you may be asked to enter a verification code to help keep your account secure.
Overview
- See a quick summary of your active plan
- View your most recent invoice
- Find shortcuts to commonly used account features
Plan & Service
- View your current plan, price and internet speeds
- Compare available plans
- Change your plan
- Add or manage available add-ons
- Review the price and effective date before confirming a plan change
- Cancel your plan and review the applicable billing details before confirming
Invoices
- View current and past invoices
- See each invoice’s amount and payment status
- Download copies of your invoices
Payment
- View your current payment method
- Update or replace your payment method
Payment information is managed securely through Stripe. Bolt does not store your full card details.
Usage
- View your usage during the current billing period
- See how much data you have uploaded and downloaded
- Review your usage from previous billing periods
Support
- Find answers in the Bolt Help Centre
- View available ways to contact Bolt
- Open a new support ticket
- View the status of existing tickets
- Review and respond to ticket updates
Settings
- View and update your account and contact information
- Change your password
- Manage your account-security settings
- Choose how you receive account and service notifications
- Update your marketing communication preferences
Status
- Check whether Bolt services are operating normally
- View current service interruptions and affected services
- See information about planned maintenance
- Review previous service incidents and outages
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