Troubleshooting

Articles in this category

Why is my internet not working?
Eight checks to find where the problem is.
Why is my internet slow?
Find what’s slowing you down and fix it.
Why is my Wi-Fi network not appearing?
What to do when your network name is missing from the list.
Why won’t my device connect to Wi-Fi?
Troubleshoot one device that won’t join your Wi-Fi.
What to do during an internet outage
Check for a known outage, follow updates, and report what’s missing.
How do I restart my Bolt equipment?
Power-cycle your router and ONT safely, in the right order.
Common internet troubleshooting steps
The first ten things to try before you call us.

Still Stuck?

We’d rather you asked than guessed.

Message us
Chat with us 24/7 for quick answers — or connect with our team weekdays, 8am–4pm PT.
Call us
1-888-270-2658. Same hours, same people.
Email us
support@boltinternet.ca. Answered the same day by a real person.