In this article you will learn: how to read your Bolt invoice, understand your charges and find important billing information.
Bolt services are billed monthly in advance. This means your invoice covers the upcoming month of internet service.
You can view and download your current and past invoices by signing in to your Bolt Customer Portal.
Invoice details
At the top of your invoice, you will find:
- Invoice number: The unique number assigned to the invoice
- Account number: The number associated with your Bolt account
- Invoice date: The date the invoice was created
- Billed to: The name of the account holder
- Service address: The address where your Bolt service is provided
- Billing period: The dates covered by the invoice
All amounts are shown in Canadian dollars.
Amount due
The Amount due section shows:
- Your total balance
- Your payment due date
- The payment method that will be charged
- Whether AutoPay is enabled
If AutoPay is enabled, your payment method will be charged automatically on the date shown and no action is required.
You can review or update your payment method through the Customer Portal.
Charges this period
This section provides an itemized list of the charges included on your invoice.
These may include:
- Your monthly internet plan
- Included equipment
- Add-ons
- One-time charges
- Prorated charges
- Credits, refunds or other adjustments
Each item shows the quantity, rate and total amount charged.
Why is my Wi-Fi equipment listed at $0?
Bolt-provided Wi-Fi equipment is included with your plan without a monthly rental fee. It may still appear on your invoice so you have a complete record of the equipment associated with your service.
What are prorated charges and credits?
A prorated amount may appear when a change takes effect partway through a billing period.
For example, you may receive:
- A charge or credit after changing plans
- A credit for the unused portion of a prepaid month after cancelling
- A refund or account adjustment
- An approved credit related to a service interruption
These amounts will be itemized under One-time charges, credits and adjustments.
Account summary
The Account summary shows how your balance was calculated:
- Previous balance: The amount shown on your last invoice
- Payment received: Payments applied since your last invoice
- Credits and adjustments: Refunds or other changes applied to your account
- Current charges: New charges for this billing period
- Balance due: The amount currently owing
Your previous balance may still appear even if it was paid. The payment will appear directly below it as a subtraction from your balance.
Subtotal, taxes and total due
The subtotal is the total of your charges before tax.
Applicable taxes are calculated using your service address and listed separately. The Total due is the final amount, including taxes, that will be charged or must be paid.
What information is on page two?
The second page of your invoice contains important information about:
- Upcoming plan or price changes
- Cancelling your service and receiving prorated credits
- Disputing a charge
- Service-interruption credits
- Payment-method updates
- Paper-bill eligibility
- Accessible invoice formats
- Privacy
- Escalating an unresolved complaint to the Commission for Complaints for Telecom-television Services (CCTS)
What if I do not recognize a charge?
Contact Bolt Support within 90 days of the invoice date if you have a question about or wish to dispute a charge.
If you are requesting a review of a service interruption or outage, contact us within 30 days.
Have your account number and invoice number ready so we can review the charge with you.
What if my automatic payment does not go through?
Bolt will notify you if your payment is unsuccessful. You can update the payment method associated with your account by signing in to the Customer Portal.
Can I receive an accessible invoice?
Your invoice is available in large print, braille or another accessible format at no charge. Contact Bolt Support and tell us which format works best for you.
The PDF version of your invoice can also be searched, selected and read aloud using compatible accessibility software.
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