Common internet troubleshooting steps

In this article you will learn: the first steps to try when you experience an internet, Wi-Fi or device connection issue.

Many common connection problems can be resolved with a few quick checks. Complete these steps before changing advanced settings or factory-resetting equipment.

Steps

1. 1
   Check the Status section of your Bolt Customer Portal for an outage or maintenance.
2. 2
   Confirm that your router and other Bolt equipment have power.
3. 3
   Make sure all cables are firmly connected.
4. 4
   Check whether the issue affects one device or every device.
5. 5
   Confirm that the device is connected to the correct Wi-Fi network.
6. 6
   Restart the affected device.
7. 7
   Restart your Bolt equipment and allow several minutes for it to reconnect.
8. 8
   Move closer to the router or test using an Ethernet connection.
9. 9
   Test more than one website or app.
10. 10
    Run a speed test if the connection is working but feels slow.

If the problem continues, contact Bolt Support with your service address, when the issue began, the affected devices, equipment-light information and the troubleshooting steps you have already completed.