Why is my internet slow?

In this article you will learn: how to identify what may be slowing down your connection and improve its performance.

Slow performance can be caused by Wi-Fi conditions, your device, several devices using the connection, background activity or a service issue.

Steps

1. 1
   Check the Status section of your Bolt Customer Portal for a known outage or maintenance.
2. 2
   Test more than one website, app and device.
3. 3
   Pause downloads, cloud backups, streaming and other high-usage activities.
4. 4
   Disconnect from any VPN you may be using.
5. 5
   Move closer to your router and test again.
6. 6
   Restart the affected device.
7. 7
   Restart your router and allow it several minutes to reconnect.
8. 8
   Run a speed test using Wi-Fi and, if possible, a computer connected by Ethernet.

If speeds remain consistently lower than expected, contact Bolt Support and share your speed-test results, device type and whether the test used Wi-Fi or Ethernet.