Why is my internet not working?

In this article you will learn: how to identify and resolve common issues when your Bolt internet connection is not working.

A loss of internet can be caused by your device, Wi-Fi connection, equipment or a wider service outage. These steps will help you determine where the problem is.

Steps

1. 1
   Open the Status section of your Bolt Customer Portal and check for a known outage or planned maintenance.
2. 2
   Confirm that your router and other Bolt equipment have power.
3. 3
   Check that all cables are firmly connected.
4. 4
   Try connecting on another device.
5. 5
   Confirm that your device is connected to the correct Wi-Fi network.
6. 6
   Restart your device.
7. 7
   Restart your Bolt equipment and allow several minutes for it to reconnect.
8. 8
   Test your connection again.

If your internet is still not working, contact Bolt Support and tell us when the issue began, which devices are affected and what lights appear on your equipment.