How do I restart my Bolt equipment?

In this article you will learn: how to safely restart your router and other Bolt equipment when troubleshooting a connection issue.

Restarting your equipment, sometimes called power cycling, can resolve temporary connection and Wi-Fi issues. Restarting is different from performing a factory reset.

Steps

1. 1
   Locate your Bolt router and any separate modem or optical network terminal (also called an ONT).
2. 2
   Unplug the power cable from your router.
3. 3
   If you have a separate modem or ONT, unplug its power cable. Do not disconnect the fibre or other data cables.
4. 4
   Wait at least 30 seconds.
5. 5
   Plug the modem or ONT back in first.
6. 6
   Wait up to five minutes for its lights to stabilize.
7. 7
   Plug your router back in.
8. 8
   Wait up to five minutes for the Wi-Fi network and internet connection to return.
9. 9
   Reconnect your device and test the connection.

If your equipment does not power back on or the connection does not return, contact Bolt Support.